When you’re invited as a guest presenter, you’ll join directly through your browser.
This requires access to your camera and microphone.
Below you’ll find step-by-step guides for Chrome, Edge, and Safari, with screenshots showing where to click.

Chrome

• A pop-up will appear asking for camera and microphone access. Click Allow
  

If you blocked access by mistake:

1. Click the icon to the left in the address bar.
2. Change Camera and Microphone from Block to Allow.
3. Reload the page.

Edge

• A pop-up will ask for access. Click Allow.

If blocked:

1. Click the lock icon in the address bar.
2. Set Camera and Microphone to Allow.
3. Reload the page.

Safari (macOS/iOS)

• A message will appear in the browser. Click Allow.

If blocked:

On macOS:

• Click Safari > Settings for This Website.
• Change Camera and Microphone to Allow.

On Iphone/iPad:

• Open Settings > Safari.
• Under Camera and Microphone, set to Allow.

Common Problems & Fixes

I can’t see myself in the preview

• Close other apps using the camera (Zoom, Teams).
• Ensure your webcam is plugged in and selected.

No one can hear me

• Make sure your mic isn’t muted in Live Studio tool.
• Check that the right microphone is chosen in browser/site settings.

The permission pop-up never appeared

• Reset site permissions: clear site settings for the webinar page, then reload.

Still stuck?

• Restart your browser.
• Try an incognito/private window.
• Reboot your device.